Returns and Exchange Policy
Thank you for choosing us! We're committed to ensuring you have a positive experience with our products. Please review our policy details below to understand how we handle returns, exchanges, and refunds.
Our Commitment
While we don't offer refunds on our products, we're here to help if something isn't quite right. We're happy to facilitate exchanges for different products, subject to the conditions outlined below.
Defective, Wrong, or Missing Products
We sincerely apologize if you've received a defective, incorrect, or incomplete order. Here's how we can help:
Requirements for Claims:
- Unboxing Video: To process your claim efficiently, we require an unboxing video of your delivery. Unfortunately, we cannot consider claims submitted without this documentation.
- Timeframe: Please reach out to us within 7 days of receiving your order.
How We'll Resolve It:
- We'll provide a replacement product for any defective, wrong, or missing items.
- If your desired replacement is currently out of stock, we'll issue Store Credit that you can use for future purchases.
- Contact Us: Simply reach out with your order details, and we'll take care of the rest.
Exchange Policy
We want you to be completely satisfied with your purchase. If you need to exchange an item, here's what you need to know:
General Exchange Guidelines:
- Timeframe: Exchanges for Cases and Mounts are accepted within 7 days of delivery, provided the product is unused and in excellent condition.
- Logistics Fee: A minimal fee of ₹99 applies to cover reverse and forward shipping costs.
- Processing: Once we receive and verify your returned item at our warehouse, we'll dispatch your exchange promptly.
- One-Time Policy: Each order is eligible for one exchange or return only.
- Easy Process: Contact us directly with your order details, and we'll help you complete your exchange quickly.
Special Guidelines for Skins:
- No Standard Exchanges: Please note that skins are not eligible for standard exchanges.
- Application Error Assistance: If there's an error during application, we're happy to provide a replacement for a minimal logistics fee - Kindly contact our support team to process this.
- Return Condition: Skins must be unused, untampered with, and returned in their original packaging and condition.
Returns Policy
Important Information:
- Product Refunds: We'd like to bring to your attention that all our products are non-refundable. We've established this policy to maintain our commitment to quality and hygiene standards. However, we remain dedicated to finding the right solution for you through our exchange program whenever possible.
- Shipping Charges: Please note that shipping charges are non-refundable.
- Freebies: If your order included any complimentary items, these must be returned along with the product when requesting an exchange.
For specific queries regarding returns, please don't hesitate to contact us.
Cancellation Policy
Pre-Paid Orders:
- Cancellations and refunds are available only if your order hasn't been dispatched from our warehouse.
- Once dispatched, pre-paid orders cannot be cancelled or refunded.
Important Note:
- Partially paid orders that are rejected at the time of delivery are non-refundable. We appreciate your understanding on this matter.
How to Initiate an Exchange or Return
We're here to make the process as smooth as possible! Simply reach out to us with:
- Your order number
- Details of the issue or exchange request
- Supporting documentation (such as unboxing video for defective items)
Our team will guide you through the next steps and ensure your concern is resolved promptly.
Questions?
If you have any questions or need clarification on our policy, please don't hesitate to get in touch. We're always happy to help!
Contact Us: 9326639530 / hello@capesindia.com
We value your trust and are committed to providing you with quality products and exceptional service.